In the early 80's sewers were going strong, along with new construction and I began doing both. We could deliver a fully plumbed house with heating and install a new sewer and water service, start to finish. We did it fast and neat and never held up other trades coming in after us.
In 1985, I constructed my own first house on North Summit Avenue in Patchogue. The land was cleared on June 6, 1985 and I moved in on October 15, 1985. It would have been sooner but hurricane Gloria stopped Long Island Lighting from hooking up my electric. After the endeavor of building my own house I knew I was good at something. My work was neat, fast, cost effective and done in a timely manner. People would talk to me and felt confident I knew
Now I was a new homeowner, I was 25 years old and when I had problems with my home I would relent to calling in outside help. It amazed me that these trades' people could not give me what I wanted. First thing out of the gate….talk to me, return my call – show up for crying out loud!! My brother Pete kept telling me that they weren't coming because they couldn't. What he meant was that they, the trades' people, were stretched so thin trying to run their business, be their business and work in their business that they couldn't keep up. My work was only important to someone who had no work. Sad but true.
Assured was still 25% service and the remaining work was sewers, water services, new houses and alterations. Our service customers were wonderful and still are. But ask me who our contract customers were that we still have. The answer is easy, none. The reason was that the contract customers used us for the initial big contract job and then they either didn't need our services or were looking for the cheapest guys in town to service them. Week after week Assured was always looking for new construction work and it wasn't always there. But our service customers were. Why? They wanted us for other than our mechanical skills. They wanted us for our commitment to their needs.
In the early 1990's we new our service customers were where we wanted to focus our attention. Our customers wanted service and they wanted it now. They wanted it neat. Our customers wanted to communicate and be spoken to in a way that made sense. They wanted respect, not only personally but for their property.